If your package has been broken due to shipping and handling, unfortunately we are not responsible for this issue per our shipping terms which you can see here. However, if you have purchased our shipping protection it will protect you in cases of broken, stolen, and missing packages. If you experience this issue, and you have purchased with shipping insurance, please contact customer service at info@flolumia.com.
Frequently Asked Questions
What do I do if my product was broken in transit?
Where are your products made?
All of our skincare products are made here in Galway, Ireland.
When will I receive my order?
Visit our Shipping and Returns Tab for shipping times for each method. After your order is shipped, you will receive an email confirmation with a tracking number. You can also track your orders by logging into your account and clicking here, view the order you would like to track and selecting the "shipments" tab.
How do I check on an order?
You may check the status of your order by logging into your account and going to the "My Account" Page
Can I use more than one promo code on an order?
We only accept one promo code per order.
Are Flolumia products free of harmful ingredients?
Yes, all of our products are formulated free of toxins, chemicals, and artificial fragrance.
Are Flolumia products tested on animals?
No, our products are never tested on animals! Our collection of products are cruelty-free.